The Challenge: Geek Squad centers itself around a positive user experience when it comes to dealing with pesky computer issues and repairs. Unfortunately, the “Track My Repair” section of GeekSquad.com was lacking when it came to providing detailed information regarding long-term fixes.
The Response: Make information reign via a redesign that put a premium on transparency. Via an easy-to-understand status wheel as well as detailed tracking notices, users know at any time both where and how far along their repair is — regardless of the device they’re checking in on.
creative partners: Mike Rook Drew Lintvedt